SHOP TERMS AND CONDITIONS
Terms and Conditions of the Smart Energy ESS Online Shop
1. General provisions The seller and owner of the Smart Energy ESS online shop is Nova sp. z o.o., address: ul. Kogucia 7, 75-900 Koszalin, Poland, tax ID (NIP): 6692543500. Contact with the Seller: e-mail kontakt@smartenergyess.com, telephone +48 533 643 643. These terms and conditions set out the rules for using the online shop, placing orders for products (including battery modules and renewable energy storage systems), delivering ordered products to the customer, paying the price and the customer's right to withdraw from the contract. Sales are made via the Internet using the WooCommerce platform. This is a translation of the Polish original; in case of any discrepancy, the Polish version prevails.
2. Placing and fulfilling orders Orders in the shop can be placed 24 hours a day, 7 days a week. The condition for placing an order is correctly completing the purchase form and providing invoice details and a delivery address. After placing the order, the Customer receives an automatic confirmation by email.
3. Payment methods and delivery The shop accepts payment by bank transfer, online payment or pro forma invoice. Goods are delivered by specialised freight companies (because of the size and weight of the devices) within Poland and, by individual arrangement, to other EU countries. The shipping cost is visible when placing the order or is agreed individually.
4. Right of withdrawal and returns A Consumer who has concluded a distance contract has the right to withdraw from it without giving a reason within 14 days of taking possession of the goods. The cost of returning the goods in the event of withdrawal is borne by the Buyer. Because of the size of the goods (energy storage systems), the return must be made on a pallet using safe, dedicated transport.
5. Complaints and Warranty The Seller undertakes to deliver goods free from defects. The products offered in the shop (including BMZ brand components) are covered by a warranty. Detailed warranty terms for each product are enclosed with the shipment or the technical specification. Complaints should be submitted in writing to the email address: kontakt@smartenergyess.com. The Seller will consider the complaint within 14 days.